Senior Service Delivery Manager

Job Summary

A company is looking for a Senior Service Delivery Manager, preferably located on the East Coast.

Key Responsibilities

• Act as a client advocate and point of escalation for service delivery needs
• Coordinate with cross-functional teams to ensure service levels and client satisfaction are met
• Identify operational risks and develop improvement plans to enhance client experience

Required Qualifications

• 5+ years of IT Service Management experience in a client-facing role
• In-depth knowledge of technologies such as Mainframe, Open Systems, and Networking
• Experience in client relationship management
• Operational ability in large-scale, multi-platform, outsourced environments
• Proficient understanding of ITIL principles and service delivery disciplines