Senior Service Delivery Manager

Job Summary

A company is looking for a Senior Service Delivery Manager.

Key Responsibilities

• Acts as a client advocate and coordinates with internal teams to ensure service delivery and client satisfaction
• Identifies operational risks and opportunities, developing improvement plans based on insights
• Manages critical client issues and communicates effectively with clients and senior leadership

Required Qualifications

• 5+ years of IT Service Management experience in a client-facing role
• In-depth knowledge of technologies such as Mainframe, Open Systems, and Virtualization
• Experience in client relationship management and operational environments
• Understanding of escalation procedures and incident management related to service delivery
• Proficient understanding of ITIL principles