Senior Service Delivery Manager

Job Summary

A company is looking for a Senior Service Delivery Manager, preferably for Central Time or Dallas/Remote.

Key Responsibilities

• Act as a client advocate and point of escalation for service delivery needs
• Coordinate with cross-functional teams to ensure exceptional client experiences and contractual obligations are met
• Identify operational risks and develop improvement plans based on insights and analyses

Required Qualifications

• 5+ years of IT Service Management experience in a client-facing role
• Experience in client relationship management
• Operational ability in large-scale, multi-platform, outsourced environments
• In-depth knowledge of service delivery disciplines such as escalation procedures and incident management
• Proficient understanding of ITIL principles and relevant technologies (e.g., Mainframe, Cloud Computing)