Senior Service Delivery Manager

Job Summary

A company is looking for a Senior Service Delivery Manager, preferably located in Central Time or Dallas, with remote work options available.

Key Responsibilities

• Acts as a client advocate and manages service delivery needs, ensuring exceptional client experiences
• Coordinates with cross-functional teams to meet service levels and contractual obligations, while identifying operational risks and improvement opportunities
• Manages critical client issues and communicates effectively with clients and internal teams regarding service performance and improvements

Required Qualifications

• 5+ years of IT Service Management experience in a client-facing role
• Experience in client relationship management
• Operational ability in large-scale, multi-platform, outsourced environments
• In-depth knowledge of service delivery disciplines, including escalation procedures and incident management
• Proficient understanding of ITIL principles and familiarity with technologies such as Mainframe, Cloud Computing, and Networking