Senior Service Delivery Manager

Job Summary

A company is looking for a Senior Service Delivery Manager to manage client relationships and ensure quality service delivery.

Key Responsibilities

• Manage assigned client relationships to ensure delivery quality and timeliness
• Coordinate with internal resources to meet client deliverables and provide day-to-day guidance to the service delivery team
• Consult clients on best practices and advocate for their needs throughout the product lifecycle

Required Qualifications

• 8+ years of direct client and/or associate/analyst experience preferred
• 4+ years of project management experience
• Solid technical background and proficiency in Excel (VLOOKUP, Pivot Tables)
• Bachelor's degree from a four-year college or university, or equivalent combination of education and experience
• Ability to operate and make timely decisions in a fast-paced atmosphere