Senior Service Delivery Manager

Job Summary

A company is looking for a Senior Service Delivery Manager to ensure efficient and effective delivery of managed services while maintaining strong customer relationships.

Key Responsibilities

• Manage customer relationships and ensure services align with customer needs and expectations
• Oversee the end-to-end service delivery process, optimizing efficiency and monitoring progress
• Lead cross-functional teams to ensure high-quality service delivery and implement continuous improvement processes

Required Qualifications

• 10+ years of experience managing large strategic initiatives
• 5+ years of experience working with Senior Management, including C-level decision makers
• Bachelor's degree in Computer Science, Engineering, or a related technical discipline preferred
• Expert-level knowledge of project and change management methodologies
• Certifications in ITIL; optional certifications include PMP, Prince2, Lean/Six Sigma