Senior Service Delivery Manager

Job Summary

A company is looking for a Senior Service Delivery Manager to manage client relationships and ensure delivery quality and timeliness.

Key Responsibilities

• Manage assigned client relationships to ensure quality and timely delivery of services
• Develop and maintain strategic and operational relationships with clients, coordinating with internal resources
• Provide proactive consulting on best practices and advocate for client needs throughout the product lifecycle

Required Qualifications

• 8+ years of direct client and/or associate/analyst experience preferred
• 4+ years of project management experience
• Solid technical background with proficiency in Excel (VLOOKUP, Pivot Tables)
• Bachelor's degree from a four-year college or university, or equivalent combination of education and experience
• Leadership style that reflects core values of excellence, accountability, superior service, and a positive workplace