Senior Service Delivery Manager

Job Summary

To support a growing portfolio of customers, the full-time Senior Service Delivery Manager will manage customer relationships, provide high-quality advice on cloud deployment and technology integration, and lead service optimization activities in a remote-first environment.

Key Responsibilities:

• Build and leverage technical relationships with customers, influencing product and service improvements
• Achieve trusted advisor status by enhancing the overall customer experience
• Coordinate the resolution of technical issues, acting as the key liaison point for customer delivery teams

Required Qualifications:

• 3+ years of experience in a Service Delivery Manager (SDM) or Technical Account Manager (TAM) role
• Strong understanding of Cloud Computing (IaaS and PaaS) and virtualization technologies, ideally VMware
• Proven ability to manage stakeholder relationships and work collaboratively in teams
• Self-motivated with a proactive and results-driven approach
• Continuous learning mindset with a focus on evolving technologies and customer needs