Senior Service Designer

Job Summary

A company is looking for a Senior Service Designer and Discovery Researcher.

Key Responsibilities

• Plan and execute discovery research throughout the design and development lifecycle
• Map persona-based journeys and produce service design artifacts
• Collaborate with cross-functional teams to refine experience metrics and deliver training on Journey Management

Required Qualifications

• 7+ years of experience in service design and research methods
• Experience leveraging data science for design recommendations
• Proven adoption of AI tools in research and design processes
• Experience delivering multiple digital products at enterprise scale
• Degree in a related field such as Product Design or Human Computer Interaction (HCI) is preferred