Senior Service Designer

Job Summary

A company is looking for a Senior Service Designer to improve user-centered service experiences across complex ecosystems.

Key Responsibilities

• Lead service design efforts and collaborate with cross-functional teams to deliver user-centered solutions
• Plan and facilitate research and co-creation activities to understand user needs and identify opportunities
• Map and visualize end-to-end experiences to inform decisions and translate insights into actionable improvements

Required Qualifications

• Bachelor's degree and 5+ years of experience in service design or a related field
• Extensive experience with service design methods, tools, and frameworks
• Proven ability to lead service design efforts within complex ecosystems
• Prior experience mentoring junior-level team members
• Proficiency with design tools such as Mural or Figma