Senior Service Designer

Job Summary

Senior Service Designer, full-time position responsible for leading strategic design initiatives to enhance enterprise-wide service experiences within complex service ecosystems.

Key Responsibilities

• Lead strategic design of enterprise-wide service experiences across multiple teams and customer touchpoints
• Evaluate current operations, identify friction points, and recommend future-state service models
• Facilitate collaboration across various stakeholders and translate ambiguity into structured recommendations

Required Qualifications

• 8+ years in Service Design, Strategic Design, CX Strategy, or related enterprise transformation roles
• Strong experience in health plan, payer, or healthcare operations preferred
• Proven ability to manage complex, enterprise-level initiatives with multiple stakeholders
• Expertise in service blueprinting, journey mapping, and systems thinking
• Exceptional strategic thinking and executive communication skills