Senior Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to support mission-critical operations in a highly regulated healthcare environment.

Key Responsibilities

• Manage and resolve Level 2-3 service desk tickets across North America
• Serve as an escalation point for complex incidents and conduct root cause investigations
• Administer Microsoft 365 and manage identity systems including Active Directory and Okta

Required Qualifications

• Minimum 7 years of experience in enterprise IT Service Desk or End-User Computing
• Expertise in Level 2-3 troubleshooting in complex environments
• Strong experience with Microsoft 365 and SharePoint administration
• Hands-on experience with Intune and endpoint lifecycle management
• Experience with Power Apps, Power Automate, and Power BI solutions