Senior Service Line Manager

Job Summary

Managing the service line operations, the full-time Senior Service Line Manager will oversee staff hiring and training, develop strategic plans, and ensure financial performance while working in a virtual environment.

Key responsibilities

• Develop and implement short- and long-range plans for service line operations in alignment with corporate vision
• Monitor budget performance, review financial statements, and implement corrective action plans as necessary
• Direct internal operations, ensuring quality service delivery and effective project management through subordinate supervisors

Required qualifications

• Bachelor's degree
• Supervisory experience with a focus on budgeting and cross-functional team collaboration
• Strong product knowledge and understanding of key performance metrics (KPMs)
• Experience in performance management and quality assurance
• Familiarity with fair employment practices and customer/supplier relations