Senior Service Offering Engineer
Job Summary
Architecting IT solutions for the Pharmacy Engineering and IT teams, the full-time Senior Service Offering Management Engineer will manage service offering systems, assess the impact of changes on service quality, and establish metrics to ensure alignment with organizational standards, all while working remotely or onsite in Louisville, KY.
Key responsibilities
- Architect and guide solution designs for IT infrastructure aligned with Pharmacy teams
- Assess the impact of changes on service quality and establish relevant metrics
- Conduct Design Sessions to align infrastructure requests with IT standards and manage delivery timelines
Required qualifications
- Bachelor's degree or equivalent experience
- 5 or more years of technical experience
- Experience in assessing the impact of change on service quality and SLAs
- Proficiency in establishing metrics for monitoring against benchmarks
- Passion for contributing to continuous improvement in consumer experiences
Complete Job Description
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