Senior Service Representative

Job Summary

To ensure efficient processing of incoming payments, the full-time Senior Service Representative will repair wire payments and manage a request queue while working remotely with one mandatory on-site day each week.

Key responsibilities

• Repairing wire payments and ensuring accurate processing without errors
• Receiving and manually keying payments in various currencies according to customer bank accounts
• Collaborating with team members to complete payment tasks by end of day

Required qualifications

• Minimum typing speed of 50 words per minute with high accuracy
• Strong communication skills; bilingual candidates are a plus
• Willingness to learn and adapt in a fast-paced environment
• Strong work ethic and commitment to team productivity
• Post-secondary degree preferred, though not mandatory