Senior ServiceNow Administrator

Job Summary

A company is looking for a Senior ServiceNow Administrator for a contract position in a remote capacity.

Key Responsibilities

• Administer and support the ServiceNow platform, including daily operations, configuration, upgrades, and patching coordination
• Monitor platform health and performance, including scheduled jobs, instance stability, error logs, and integrations
• Support core ITSM processes, handle ServiceNow tickets, and maintain documentation including configuration runbooks and user guides

Required Qualifications

• Expert-level hands-on experience administering ServiceNow platforms
• Strong knowledge of ITSM modules, workflows, and platform configuration
• Experience managing roles, groups, users, and access controls
• Background supporting production environments with formal governance and SDLC processes
• Ability to collaborate effectively with developers and IT teams