Senior ServiceNow Analyst

Job Summary

A company is looking for a Senior ServiceNow Service Desk Analyst to provide advanced technical support and lead Knowledge Management initiatives within the ServiceNow platform.

Key Responsibilities

• Act as a ServiceNow Knowledge Management SME, overseeing the lifecycle of knowledge articles and ensuring content accuracy
• Provide Level 1-3 technical support, managing incidents and service requests while ensuring SLA adherence
• Collaborate with cross-functional teams to enhance knowledge sharing and support system integrations and deployments

Required Qualifications

• 2-4+ years of Service Desk or Technical Support experience
• 2+ years of ServiceNow Knowledge Base / Knowledge Management experience
• Strong expertise in ServiceNow Knowledge Management modules and ITIL Service Desk best practices
• Experience supporting healthcare or hospital environments
• Bachelor's degree in Information Technology or a related field preferred