Senior ServiceNow Business Analyst

Job Summary

A company is looking for a Senior ServiceNow Business Analyst to lead requirements and solution design for federal initiatives.

Key Responsibilities

• Lead the requirements lifecycle for complex ServiceNow initiatives, partnering with government stakeholders
• Translate strategic business goals into scalable ServiceNow solutions and own the design and documentation of business processes
• Guide system and user acceptance testing, ensuring solutions meet quality benchmarks and align with requirements

Required Qualifications

• US Citizen with an active Public Trust clearance or the ability to obtain one
• Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment
• Hands-on experience with ServiceNow, including familiarity with common modules and functionality
• Proficiency in developing business process documentation using Microsoft Visio or similar tools
• Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices