Senior ServiceNow Business Analyst

Job Summary

A company is looking for a Senior ServiceNow Solution Business Analyst.

Key Responsibilities

• Guide teams in identifying business needs and defining requirements
• Implement and maintain standards and best practices for business analysis
• Participate in design, testing, and transition of ServiceNow solutions

Required Qualifications

• 3-7 years of hands-on ServiceNow experience including business analysis and solutioning
• 4+ years of experience in business analysis
• 2+ years in a senior or lead role
• Experience leading full lifecycle ServiceNow implementations
• Strong experience writing Agile user stories and working within Scrum teams

Required Education

• Bachelor's degree in Business Administration or a related field, or 4+ years of relevant work experience in lieu of a degree

Certifications Required

• ServiceNow Certified System Administrator (CSA)
• Certified Scrum Master (CSM) or equivalent Scrum certification

Certifications Desired

• Certified Implementation Specialist (CIS) in ServiceNow
• ITIL Foundation or similar frameworks