Senior ServiceNow Business Analyst

Job Summary

Leading ServiceNow platform initiatives, the full-time Senior ServiceNow Business Analyst will manage project delivery, engage stakeholders, and support implementations across various business functions in a remote capacity.

Key responsibilities

• Drive the requirements lifecycle by partnering with stakeholders to gather, analyze, and validate business and functional requirements
• Lead end-to-end project delivery for ServiceNow implementations, including planning, execution, and monitoring of project performance
• Coordinate cross-functional teams and serve as the primary liaison between stakeholders and technical teams for effective project execution

Required qualifications

• Bachelor's degree in Information Systems, Business Administration, Project Management, or related field
• 8+ years of experience as a Business Analyst, Project Manager, or related role
• 5+ years of experience supporting ServiceNow implementations and enhancements
• Strong understanding of Agile, Scrum, and hybrid delivery methodologies
• Proven experience managing multiple concurrent projects and stakeholders