Senior ServiceNow Business Analyst
Job Summary
Seeking a full-time Senior ServiceNow Business Analyst with 8-12 years of experience to work remotely, focusing on IT Service Management (ITSM), Service Catalog design, and Service Desk integration, while acting as a liaison between IT operations, service desk managers, and Agile delivery teams to translate complex requirements into scalable ServiceNow solutions.
Key Responsibilities
- Lead end-to-end business analysis for ServiceNow ITSM implementations, including Incident, Problem, Change, and Request Management
- Own the Service Catalog strategy, design, and governance, ensuring a consistent self-service experience
- Serve as the functional lead for Service Desk integrations, governing ticket synchronization and data exchange with external platforms
Required Qualifications
- 8+ years of ServiceNow platform experience, with at least 5 years focused on ITSM implementations
- Hands-on experience designing and governing enterprise Service Catalogs with 100+ catalog items
- Proven experience with Service Desk integrations, including bi-directional ticket synchronization
- Working knowledge of ServiceNow integration technologies, such as REST APIs and Integration Hub
- Experience operating within Agile/Scrum delivery frameworks, including backlog management and sprint ceremonies
Complete Job Description
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