Senior ServiceNow Technical Analyst

Job Summary

To support IT governance and operational execution, the full-time Senior ServiceNow Technical Analyst will design, develop, and maintain scalable solutions on the ServiceNow platform, ensuring alignment with best practices while working remotely.

Key responsibilities

• Design, configure, and develop ServiceNow solutions, focusing on ITSM workflows, service portals, and asset management
• Own the technical delivery process from requirements refinement to post-release stabilization
• Troubleshoot complex platform issues and implement integrations between ServiceNow and external systems using APIs

Required qualifications

• Bachelor's degree in a related field
• 3+ years of hands-on ServiceNow experience in an enterprise environment
• Experience with configuration and development across core ITSM capabilities
• Knowledge of platform operations practices, including upgrades and operational reporting
• Strong understanding of integration engineering using API-based patterns