Senior Services Engagement Director

Job Summary

Driving enterprise-scale customer experience transformation, the full-time Senior Services Engagement Director will own the Professional Services revenue strategy, lead complex engagements, and partner with cross-functional leaders to enhance customer success in a remote environment.

Key Responsibilities:

• Own end-to-end Professional Services revenue strategy across a defined enterprise portfolio, driving growth and long-term account value
• Lead complex, multi-solution services engagements that align consulting, implementation, migration, and optimization to measurable business outcomes
• Guide customers through AI-enabled transformation journeys that improve operational efficiency and experience quality

Required Qualifications:

• 5 to 7 or more years of experience in SaaS or cloud sales, focusing on Professional Services engagements
• Demonstrated success selling complex, multi-stakeholder Professional Services solutions within enterprise environments
• Proven track record of owning and closing services-driven revenue across large, strategic accounts
• Strong experience supporting cloud transformation initiatives, including migration and modernization programs
• Background in CCaaS, customer experience platforms, or related enterprise