Senior Services Engineer

Job Summary

A company is looking for a Senior Designated Services Engineer.

Key Responsibilities

• Serve as the primary technical liaison between customers and Engineering to address feature gaps and reliability concerns
• Troubleshoot and resolve technical issues, escalating to Engineering when necessary
• Proactively monitor systems and manage customer issues via the ticketing system

Required Qualifications

• 10+ years in customer-facing technical roles, addressing complex enterprise infrastructure issues
• Experience with enterprise infrastructure L3 or higher support (Linux-based storage, networking, cloud)
• Strong understanding of distributed storage systems and networking
• Expertise in Linux/Unix administration and proficiency in Python and Bash
• Knowledge of POSIX, NFS, S3 protocols, and monitoring tools