Senior Software Engineer

Job Summary

A company is looking for a Senior Software Engineer, Customer Service (Remote).

Key Responsibilities

• Design and build services and features for the customer service tech stack in collaboration with various stakeholders
• Maintain a balance of quality and speed while addressing company-level priorities
• Mentor junior engineers and promote engineering excellence within the organization

Required Qualifications

• 5+ years of professional development experience, focusing on backend technologies such as Go, Ruby on Rails, or Java
• Experience integrating with customer service software like Salesforce Service Cloud, Zendesk, or HubSpot
• Proficiency in designing and consuming APIs (REST or GraphQL) and working with relational SQL databases
• Experience with automated testing, clean code practices, and CI/CD fundamentals
• Ability to collaborate with Product and Design teams to achieve measurable outcomes