Senior Software Service Specialist

Job Summary

Senior Software Service Specialist, responsible for project management and customer support in a full-time remote role, focusing on software implementation, analytics design, and customer satisfaction.

Key Responsibilities

• Manage project stages and facilitate customer meetings for software training and customization
• Implement work plans ensuring customer satisfaction and quality while addressing project obstacles
• Provide status reporting on project milestones, risks, and deliverables to leadership

Required Qualifications

• Bachelor's degree in a relevant field plus 5 years of project management experience
• 5 years of experience with data visualization tools like Tableau and Power BI
• 5 years of experience using project management tools such as Asana and Jira
• Experience in creating project plans using methodologies like Agile and Scrum
• Proficient in developing and implementing risk management strategies