Senior Software Support Analyst

Job Summary

A company is looking for a Sr. Software Support Analyst.

Key Responsibilities

• Learn technical skills required to resolve customer support cases/requests
• Gain an understanding of various product and service datasets, codebases, and business purposes
• Prioritize individual workload across different types of requests using a ticketing system

Required Qualifications

• Bachelor's degree in Computer Science, MIS, Information Systems, or engineering fields, or equivalent experience
• 3-5 years of relevant experience in software support and/or product implementation
• Minimum 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
• Experience with ticketing systems, preferably ServiceNow
• Experience with Microsoft Azure and/or Snowflake is a plus