Senior Software Support Analyst

Job Summary

A company is looking for a Senior Software Support Analyst - Student.

Key Responsibilities

• Provide technical support for complex system-level software products, prioritizing and resolving issues
• Act as a liaison for clients, researching and troubleshooting reported issues to deliver timely solutions
• Document issues and solutions for knowledge base use and maintain high product knowledge through training and research

Required Qualifications

• Bachelor's Degree in Computer Science or related field
• Working knowledge of appropriate operating systems
• Knowledge of Transact SQL programming language/SQL Enterprise Manager
• Strong desire to work in a support desk environment
• In-depth knowledge of relational databases SQL Server and SQL