Senior Software Support Engineer
Job is Expired
Location: Remote
Compensation: Salary
Reviewed: Thu, May 29, 2025
Job Summary
A company is looking for a Senior Software Support Engineer to provide technical support and maintain telephony systems in a production environment.
Key Responsibilities
- Provide support for P1 and P2 issues and manage outages
- Collaborate with L2 resources for Root Cause Analysis and mentor L1 and L2 teams
- Monitor system changes and recommend upgrades for telephony products
Required Qualifications
- High School Diploma/GED or higher
- 5+ years of IT experience with production support skills
- 5+ years of experience with Genesys Engage
COMPLETE JOB DESCRIPTION
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Job is Expired
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