Senior Software Support Specialist
Job Summary
Providing top-tier customer service, the full-time Senior Software Support Specialist will resolve issues using advanced troubleshooting techniques, interact with a diverse range of clients, and collaborate with product and development teams in a remote setting.
Key responsibilities
- Act as an escalation point for Tier 1 and Tier 2 product issues and provide after-hours support as needed
- Collaborate with the Product Team to review enhancements and maintain communication regarding reported bugs or software problems
- Create and conduct training for new and existing team members, while also developing knowledge articles for internal and external use
Required qualifications
- High school degree or above, or 4+ years of experience in IT, customer service, or the banking industry
- Expertise in bank or credit union operations, including lending and document retention requirements
- Advanced proficiency in SQL databases and MS Office Suite (Word, PowerPoint, Excel)
- Ability to comprehend server logs and troubleshoot enterprise-based solutions
- Familiarity with Salesforce and case management tools is a plus
Complete Job Description
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