Senior Solution Consultant - HLS

Job Summary

Driving the implementation of advanced CXA and CCaaS solutions for healthcare and life sciences customers, the remote Senior Solution Consultant - HLS will lead strategic projects, serve as a primary technical resource, and ensure seamless integration with major EHR/EMR systems, particularly Epic.

Key responsibilities

• Lead strategic implementations of CXA and CCaaS solutions, leveraging industry knowledge and product expertise
• Serve as the primary technical resource for clients, focusing on the design, development, and deployment of integrations with EHR/EMR systems
• Collaborate with internal teams to address feature requests, resolve issues, and enhance integration expertise across the organization

Required qualifications

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• 3+ years of hands-on Epic integration experience within healthcare systems
• Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH)
• Strong understanding of AI-driven automation use cases