Senior Solutions Consultant
Job Summary
Driving the implementation of cutting-edge CXA and CCaaS solutions, the remote Senior Solutions Consultant will lead strategic deployments, provide hands-on support, and ensure customer adoption while collaborating with internal teams and external partners.
Key responsibilities
- Lead strategic implementations of CXA and CCaaS solutions for new and existing customers, leveraging industry knowledge and product expertise
- Provide guidance and hands-on support during product implementation, ensuring technical alignment and project success
- Drive post-implementation success by offering strategic guidance, best practices, and actionable recommendations to enhance customer adoption
Required qualifications
- Bachelor's degree in a technical field or significant professional experience in a technical role
- 3+ years in Professional Services, Consulting, or IT/Software Development with a focus on AI or automation solutions in a SaaS environment
- Strong programming skills in languages such as JavaScript, Python, or TypeScript
- Experience working with REST APIs, webhooks, and SDKs to build integrations between software systems
- Working knowledge of foundation models, RAG, LLM orchestration, and AI toolchains
Complete Job Description
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