Senior Solutions Support Engineer

Job Summary

A company is looking for a Senior Solutions Support Engineer, US-West, Weekday 1st Shift.

Key Responsibilities

• Provide technical customer support experience within the product
• Troubleshoot and resolve customer technical issues, collaborating across teams
• Mentor team members and create training materials for technical upskilling

Required Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent experience
• 7+ years of hands-on technical experience in customer support or related roles
• 3+ years of experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in Java, Python, Shell, or JavaScript
• Proficiency with command-line tools and Linux operating system environments