Senior Solutions Support Engineer

Job Summary

A company is looking for a Senior Solutions Support Engineer to support customers in adopting and maximizing the value of their platform.

Key Responsibilities

• Serve as a technical point of contact for customers during implementation and post-sale support
• Deliver technical onboarding and training while creating and updating training materials
• Collaborate with customers to design tailored solutions and assist with integrations and configurations

Required Qualifications

• 5-7 years of experience in technical support, solutions engineering, or implementation in a SaaS environment
• Strong SQL skills and experience with relational databases
• Familiarity with cloud infrastructure and services (e.g., AWS, GCP, Azure)
• Experience with Java, JavaScript, or Python, and front-end development knowledge (HTML, CSS)
• Bachelor's degree in Computer Science, Engineering, or a related field preferred