Senior Solutions Support Engineer

Job Summary

As a full-time Senior Solutions Support Engineer working remotely, the successful candidate will provide exceptional technical support, troubleshoot customer issues, and develop scalable solutions while collaborating with global teams.

Key responsibilities

• Own and troubleshoot customer technical issues, ensuring a high-quality support experience
• Serve as a subject matter expert on core technologies within the product line and mentor team members
• Design and implement automation solutions to enhance the support offering and manage incident requests

Required qualifications

• 7+ years of hands-on technical experience in customer support or related customer-facing roles
• Minimum of 3+ years of experience with cloud technologies (Azure, AWS, GCP)
• 2+ years of hands-on experience with Kubernetes (AKS/GKS/EKS)
• Experience in reading or debugging code in languages such as Java, Python, Shell, or JavaScript
• Proficiency with command-line tools and Linux operating system environments