Senior Staff Software Engineer

Job Summary

A company is looking for a Senior Staff Software Development Engineer - Customer Reliability.

Key Responsibilities

• Manage and resolve high-impact customer escalations for enterprise products and services
• Act as a technical liaison between engineering and support teams to drive rapid issue resolution
• Debug and troubleshoot complex problems in cloud environments and operating systems (Linux/Unix)

Required Qualifications

• US citizenship (required for federal compliance)
• 8+ years of experience supporting enterprise products/services and handling customer escalations
• In-depth knowledge of Linux/Unix operating systems and operating duplication principles
• Strong understanding of networking concepts including TCP/IP stack performance
• Demonstrated expertise in debugging issues in cloud environments