Senior Strategic Advisor

Job Summary

A company is looking for a Senior Strategic Advisor for the Customer Experience Issue Management program.

Key Responsibilities

• Develop and implement strategies to enhance the Customer Experience Issue Management program
• Conduct analysis of customer experience issues and recommend actionable solutions
• Collaborate with cross-functional teams to ensure seamless issue resolution and process improvements

Required Qualifications

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in a related field, or 7+ years in lieu of a degree
• Proven experience in a strategic advisory role, preferably in customer experience or issue management
• Experience with performance metrics and data analysis tools
• Ability to manage multiple projects and priorities in a fast-paced environment