Senior Strategic Customer Success Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Mar 17, 2026

Job Category: Account Management

Employer Type: Employer

Career Level: Experienced, Executive Level

Job Summary

A company is looking for a Senior Strategic Customer Success Manager to guide success for its most important customers.

Key Responsibilities

Own post-implementation customer success and ensure value realization
Develop and maintain executive-level relationships with strategic customers
Coordinate cross-functional teams to deliver a cohesive customer experience

Required Qualifications

7+ years of experience in Customer Success, Strategic Account Management, or Consulting in B2B SaaS
Proven track record managing complex, multi-stakeholder customer relationships
Experience in guiding customers through value realization and strategic planning
Confidence in engaging with executive-level stakeholders
Familiarity with the association, nonprofit, or ERP-adjacent SaaS market is a plus

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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Website

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