Senior Strategy Operations Associate

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Mar 27, 2024
This job expires in: 14 days

Job Summary

A company is looking for a Senior Strategy and Operations Associate (Remote).

Key Responsibilities:
  • Own company-critical patient experience metrics and processes related to Partnerships
  • Manage a frontline team and collaborate with various internal teams to ensure easy access to care for patients
  • Drive critical improvements to enhance new patient conversion and retention rates
Required Qualifications:
  • 3+ years of experience in operations-based roles, with at least 1 year managing frontline teams
  • 3+ years of experience optimizing operational processes
  • 2+ years of experience interacting with customers via email and phone
  • Expertise in working with complex customer funnels and maintaining 100% accuracy in customer records
  • Experience in utilizing GSheets/Excel skills to manipulate data for decision-making

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