Senior Subject Matter Expert

Job Summary

A company is looking for a Senior Subject Matter Expert in Customer Experience.

Key Responsibilities

• Own and lead complex engagements involving multiple product lines and deep integration requirements
• Serve as the technical escalation point within specialty lanes and develop internal reference materials
• Lead structured product feedback sessions with Product Management to inform product development

Required Qualifications

• Minimum 8-12 years of hands-on technical experience in UCaaS, CCaaS, or related fields
• Demonstrated expertise in specialty lane with a portfolio of complex projects
• Advanced or professional level platform certifications preferred
• Bachelor's degree or higher in a relevant field is a strong plus
• A credible professional history validated by senior technical interviewers