Senior Support Analyst

Job Summary

To support the Information Technology team, the hybrid Senior Support Analyst will analyze business areas, make recommendations, and participate in the development and implementation of technology projects while providing desktop support and troubleshooting for end-users in Houston, TX.

Key responsibilities:

• Assist in logging, reporting, and monitoring desktop operations while maintaining procedures
• Diagnose and resolve hardware and software issues, ensuring a stable network environment
• Provide end-user support, including installation and maintenance of PC hardware and software

Required qualifications:

• Bachelor's degree in computer science, information technology, or a closely related field
• 3+ years of experience in system application and analysis
• Familiarity with documentation, presentation tools, and project management tools