Senior Support Analyst

Job Summary

To enhance data operations, the full-time Senior Support Analyst will monitor, analyze, and resolve technical issues related to data platforms and infrastructure while serving as a liaison between technical and operational teams.

Key responsibilities

• Communicate directly with clients and management during production events, escalating issues and providing status updates
• Coordinate and troubleshoot application or product-related issues between data operations and technical teams
• Document and improve Production Support processes, contributing to a knowledge base for future reference

Required qualifications

• Bachelor's degree in computer science, information technology, or a related field, or equivalent training and certification
• 2-4 years of experience in developing or supporting enterprise-level applications in Windows or Linux environments
• Strong knowledge of application architectures, workflows, and monitoring tools
• Experience with SQL, Oracle, PL/SQL, and scripting languages such as PowerShell or Bash
• Project management experience and ability to work in a cross-functional global team environment