Senior Support Analyst

Job Summary

Working full-time, the Senior Support Analyst will monitor, analyze, and resolve data platform and infrastructure issues while serving as a liaison between technical and operational teams.

Key responsibilities

• Communicate directly with clients and management regarding production events, escalating issues as necessary and documenting after outage reports
• Coordinate and troubleshoot application or product-related issues between data operations, development, and infrastructure teams
• Document and enhance Production Support processes, contributing to the knowledge base for future reference and training

Required qualifications

• Bachelor's degree in computer science, information technology, or a related technical field, or equivalent training and certification
• 2-4 years of experience in developing or supporting enterprise-level applications in multi-node Windows or Linux Server environments
• Strong proficiency in SQL, Oracle, PL/SQL, and scripting languages such as PowerShell or Bash
• Project management experience is required
• Ability to work effectively in a cross-functional global team environment