Senior Support Analyst

Job Summary

Working full-time as a Senior Support Analyst, the successful candidate will monitor, analyze, and resolve data platform issues while serving as a liaison between technical and operational teams in a remote environment.

Key responsibilities

• Communicate directly with clients and management regarding production events, escalating issues as necessary and documenting outages
• Coordinate troubleshooting efforts between data operations, development, and infrastructure teams to resolve application-related issues
• Document and enhance production support processes, contributing to the knowledge base for future reference and peer training

Required qualifications

• Bachelor's degree in computer science, information technology, or a related technical field, or equivalent training and certification
• 2-4 years of experience in developing or supporting enterprise-level applications in multi-node Windows or Linux Server environments
• Strong proficiency in SQL, Oracle, PL/SQL, and scripting languages such as PowerShell or Bash
• Project management experience is required
• Ability to work effectively in a cross-functional global team environment