Senior Support Consultant

Job Summary

A company is looking for a Senior Advanced Support Consultant.

Key Responsibilities

• Provide superior reactive support for premium support customers, adhering to defined statements of work
• Develop strong relationships with customers and deliver coaching and training on software best practices
• Document client interactions and collaborate with internal teams to ensure timely issue resolution

Required Qualifications

• 3+ years of professional experience in technical support or customer success
• 2+ years of experience in client verticals or equivalent non-profit experience
• 1+ years of experience using SQL
• Proficient in SAP Business Objects Reporting
• Project Management experience managing multiple simultaneous projects