Senior Support Consultant
Job Summary
Owning the strategy and delivery of support services, the full-time Senior Support Consultant will manage 8-10 client accounts remotely, ensuring high-quality service delivery and building trusted client relationships while leading a team of consultants.
Key responsibilities
- Lead and mentor the Managed Services team, providing guidance and support to consultants
- Oversee end-to-end service delivery, including incident management and ongoing optimization for client accounts
- Serve as the primary client contact for strategic support conversations and roadmap planning
Required qualifications
- Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience)
- 5+ years of NetSuite consulting or support delivery experience
- Prior experience in Managed Services or Application Support leadership
- Strong solutioning expertise across multiple NetSuite modules (Finance, CRM, Projects, etc.)
- Exceptional client-facing communication skills with the ability to manage escalations effectively
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
