Senior Support Consultant

Job Summary

Working remotely, the full-time Senior Support Consultant will manage client support requests for Sage Intacct, troubleshoot complex issues, and ensure high levels of customer satisfaction through effective communication and problem resolution.

Key responsibilities

• Triage and manage support requests, providing functional application support for Sage Intacct and related products
• Own and resolve complex client cases while maintaining regular communication and service quality expectations
• Document support ticket details and contribute to knowledge management efforts for future reference and team training

Required qualifications

• Experience supporting Intacct or similar ERP systems as a Support Specialist or Power user
• Hands-on knowledge of Intacct, including system administration and transaction processing
• Ability to manage conflicting priorities and maintain SLA awareness
• Strong interest in leveraging system solutions to enhance operational performance
• Preferred college degree in Accounting, Business Management, Information Systems, or related field