Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer 1 for Exadata Cloud Services.

Key Responsibilities

• Balance proactive problem avoidance, automation, and knowledge creation with reactive troubleshooting to ensure high customer satisfaction
• Serve as the primary point of contact for customer inquiries, providing expert troubleshooting and strategic advice
• Document solutions, identify automation opportunities, and train AI models to enhance problem resolution speed

Required Qualifications

• 7+ years of experience with Oracle Core products or 8+ years with Applications products
• Hands-on experience with Exadata implementations and large-scale database management systems
• Expert-level knowledge of ASM and RAC architectures, clustering technologies, and Oracle database features
• Proficiency in Unix, Linux, and/or Windows operating systems
• A Bachelor's degree in Computer Science, MIS, Engineering, or a related field (or equivalent professional/technical experience)