Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer.

Key Responsibilities

• Troubleshoot complex technical issues and manage high-priority support cases
• Act as a Subject Matter Expert for multiple product areas and assist in onboarding and training new team members
• Collaborate with various departments to ensure effective resolution of technical problems and maintain internal documentation

Required Qualifications

• 4-5+ years in a technical support role within the AdTech industry, including mentorship experience
• 2+ years of direct product support experience with demonstrated Subject Matter Expertise
• Bachelor's degree or equivalent experience in a relevant field
• Experience with SQL and Excel; familiarity with scripting languages is a plus
• Industry certifications or technical boot camp certifications are preferred