Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer - Night Shift (Fully Remote).

Key Responsibilities

• Triage and troubleshoot support issues, escalating to engineering teams as necessary
• Diagnose technical issues and assist engineering teams in identifying and fixing errors
• Automate support needs, develop runbooks, and participate in strategic discussions on customer satisfaction

Required Qualifications

• At least 5 years of experience in support or engineering roles with .NET or NodeJS
• Proven track record in diagnosing and resolving complex issues in distributed systems
• Experience with observability and monitoring tools for microservice architectures
• Willingness to work the night shift as part of a 24/7 support coverage
• Fluent in English; additional language skills are a plus